Return & Exchange Policy
At Cosmetics, we aim to provide you with the best shopping experience.
If you are not satisfied with your purchase, we offer a fair and transparent return and exchange policy.
Exchange Policy:You may request an exchange if:
- You received a damaged or defective item
- You received an incorrect product
Exchange conditions:
- Request must be made within 3 business days of receiving the order
- Product must be unused, in its original packaging, and accompanied by the invoice
Return Policy:
Refunds are accepted if:
- The item arrived damaged or defective
- The item received is completely different from what was ordered
- The product is unavailable after confirmation
Return conditions:
- Request must be made within 3 business days
- Product must be unopened and unused
- Customer bears shipping costs unless the error is from the store
Non-Returnable Products:
- Opened or used items
- Personal care or hygiene products
- Promotional items marked as non-returnable
Process:
- Contact us via email or WhatsApp
- Provide order details and photos of the product
- Requests are reviewed within 2–3 business days
- Refunds (if approved) are processed to the original payment method within 7–14 business days
[email protected]
WhatsApp: +966594914886
